Sådan beskytter Airbnb værter

We’re here to support you while you host. As long as you use Airbnb for communication, booking, and payment, you’re protected by our policies and services.

AirCover for Hosts is top-to-bottom protection for every Host on Airbnb. It includes $1 million USD in Host liability insurance. It also includes $3 million USD in Host damage protection, with coverage for art, valuables, cars, boats, other motor vehicles and watercraft you park or store at your property, and more.

AirCover for Hosts provides pre-trip safeguards to help ensure booking guests are who they say they are with guest identity verification. We perform background checks on booking guests when permitted by law, and check if booking guests are on certain watchlists or sanctions lists. Our proprietary reservation screening technology also helps reduce the chance of disruptive parties and property damage.

Airbnb is available to support you 24 hours a day, seven days a week, in 46 languages.

• Phone and online support: For urgent issues, call us. For non-urgent issues, like updating your calendar or adjusting your pricing, send us a message.
• Dedicated Superhost support: Superhosts automatically connect with an expert Airbnb Support staff member whenever they contact Airbnb.
• 24-hour safety line: If you ever feel unsafe, our app provides one-tap access to specially-trained safety agents, day or night.

Airbnb requires all guests to follow ground rules for guests. They must treat your space with respect, follow your house rules, communicate promptly if issues arise, and leave your home in a state that doesn’t require excessive cleaning. Every guest who books agrees to these ground rules before making a reservation. 

If a guest doesn’t follow ground rules, you can report it by contacting Airbnb Support or giving the guest a low rating for cleanliness or house rules during the reviews process. Guests who repeatedly break standard house rules could be suspended or removed from Airbnb if the issues persist.

House rules are enforceable under ground rules, and allow you to set expectations with guests that are specific to your place. You can choose from our list of standard house rules regarding:

• Pets
• Events
• Smoking, vaping, and e-cigarettes
• Quiet hours
• Check-in and checkout times
• Maximum number of guests
• Commercial photography and filming

If you have special instructions that aren’t included in the standard house rules, you can write them under additional rules in your listing settings. For example, you might ask guests to close and lock all windows before they check out.

Guest reviews and profiles help you get to know guests before their stay. Guests who book a reservation or join a trip are prompted to create a complete profile, with a photo and details about themselves. 

You can trust that guest reviews are based on real experiences since Hosts and guests can only review each other after a reservation is complete. You can also ask guests questions and set expectations at any point before they come to stay.

If you use Instant Book, you can choose to offer it only to guests who have completed at least one stay without incidents or low ratings. If you prefer manual booking requests, you can access guests’ profiles and reviews before accepting a reservation. 

You can always cancel a reservation you reasonably believe will lead to a party as long as you follow our Host Cancellation Policy. If you’re uncomfortable with a trip request, you can decline it as long as you follow our Nondiscrimination Policy.

Information contained in this article may have changed since publication.

AirCover til Værters Værtsbeskyttelse ved tingskade, Værtsforsikring og Oplevelsesforsikring dækker ikke værter, der tilbyder ophold eller oplevelser i Japan, hvor Værtsforsikring i Japan og Oplevelsesbeskyttelsesforsikring i Japan gælder, eller værter, der tilbyder ophold gennem Airbnb Travel LLC. For værter, der tilbød ophold eller oplevelser i Fastlandskina, gælder Kinas Værtsbeskyttelsesordning. Husk, at alle beløbsgrænser for dækning vises i amerikanske dollars (USD).

Værtsforsikring og Oplevelsesforsikring tegnes af tredjepartsforsikringsselskaber. Hvis du er vært i Storbritannien, tegnes Værtsforsikringen og Oplevelsesforsikringen af Zurich Insurance Company Ltd. og administreres og indgås uden nogen ekstraomkostninger for britiske værter af Airbnb UK Services Limited – en udpeget repræsentant for Aon UK Limited, der er godkendt og reguleret af Financial Conduct Authority. Aons FCA-registernummer er 310451. Du kan finde det ved at gå til Financial Services Register eller kontakte FCA på telefonnummeret 0800 111 6768. Værtsforsikringspolicen og Oplevelsesforsikringspolicen, der indgår i AirCover til værter, reguleres af Financial Conduct Authority. De resterende produkter og tjenester er ikke regulerede produkter og administreres af Airbnb UK Services Limited. FPAFF405LC

Værtsbeskyttelse ved tingsskade er ikke en forsikring og er ikke relateret til Værtsforsikring. Under Værtsbeskyttelse ved tingsskade får du erstatning for bestemte skader, som gæster forårsager på din bolig og dine ejendele, hvis gæsten ikke betaler for disse skader. For opslag i delstaten Washington er Airbnb's kontraktlige forpligtelser i henhold til Værtsbeskyttelse ved tingsskade dækket af en forsikringspolice, der er købt af Airbnb. For værter, hvis bopæls- eller etableringsland er uden for Australien, gælder disse vilkår for værtsbeskyttelse ved tingskade. For værter, hvis bopælsland eller etableringsland er Australien, er Værtsbeskyttelse ved tingsskade underlagt vilkårene for Værtsbeskyttelse for australske brugere.