I couldn't believe this is what I get for spending 3 days with Airbnb Case Managers to make sure that you get the refund after blocking the room for 30 days. Where in the world can you find a motel, hotel or rental place that will not charge Cancellation fees? My Airbnb listing shows "STRICTCancellation Policy" for long term guest and that is 50% Cancellation Fee if cancelled 14 days prior arrival.
First of all, you made the reservation on May 21, 2018 and that is 26 days prior to arrival. You had a lot of time to make the cancellation before your arrival date.
Every communication you and I made has been recorded and the record showed that your first message after you made the confirmed reservation was on June 7, 2018 which is 9 days prior to your arrival date and here is what you stated, " I actually won't need an extended stay. I discovered that I could have rented a room from an acquaintance after booking with you, so I will stay with her starting in July (I might not even need to stay with you for the entire stay because I have a few dogsitting clients who requested stays). Honestly, I did look into cancelling the stay but the policy said that I would lose a significant portion of what I had paid. (Website hidden by Airbnb)
Yes, you sent me this message 9 days prior to your arrival date and you knew that you will lose a significant portion of your money. You will only received 50% of what you paid. When you checked in on June 16, 2018, which is 1 day later, you stated that you did not need the room and I explained to you that you cannot just come in and cancel the reservation because it was blocked for almost a month. Besides we have a cancellation policy which I am sure you knew already. You then decided to leave your luggage and come back to pick it up on June 20. But in the Guest Registration Form that you filled out you wrote Arrival Date is June 16 and Departure date is July 15, 2018. You asked me to reconsider and to talked to Airbnb which I did for 3 days. I mentioned to you that my previous guest might want to come back but sorry I did not say I kicked my best Airbnb guest. The only reason why I decided to work with Airbnb on cancelling your reservation was because my best Airbnb guest requested to come back. For your information this young Italian businessman has been extending his stay in our humble home 5 times since last year and this year. So, why would I kick my best Airbnb guest for someone whom I have not met yet? He had no choice but to leave because we blocked the room for your 30 days reservation. Is this fair after you tell me you want to cancel your reservation upon arrival because your job required you to stay and that a friend offered you to stay. In my 3 years with Airbnb I never had a guest who checks in and cancelled the reservation upon arrival and I never had a negative review. Please read my reviews. And please DO NOT question Airbnb 's SUPER HOST rating because you do not even know what the criteria to be a Super Host. By the way, if you believe Rialto is not up to your standards why did you book a long term reservation then? My advise to you is that, If you do not have anything better to say, just don't say it because you will get into trouble. I am 72 years old and I don't demean people, say negative about people and especially people that I do not know. You should be grateful that Airbnb and I spent 3 days to get your money back instead of getting only $367.08 if I insisted on my 50% Cancellation Policy. But I thank you because you taught me not to be considerate in this business. LESSON LEARNED: NO MORE DOING FAVORS BECAUSE YOU COME OUT TO BE THE BAD GUY!