We stayed at your lovely beach house from 30 Dec to 2 Jan.
However, I would just like to point out a few grievances:
•We were told check in was 3pm which already seemed quite late. We arrived 15:30 and Yonela was still busy cleaning. She only left 16:30pm. I can’t fault her – she was the perfect host. It could well be that the previous occupants checked out late.
•Could of done with a bit more info about the house – Wifi password , what to do with bin bags etc Do you not have a manual ?
•We had to dry all the towels in the tumbledryer as they were still wet (from the previous wash)
•After having had a long, hot drive, we all walked around barefoot, but after a few minutes, we noticed our feet were pitch black – so not sure the tiled floors had been mopped.
•The guest loo had not been cleaned at all and the cistern was still covered in dust and grime and was without loo roll.
•No blinds in any of the bathrooms. We had to use our sarongs to drape over the windows when showering which were in full view of other houses and the guy next door was looking around with his binoculars - ladies not happy.
•No bins in the bathrooms for empty loo rolls, other discarded toiletries etc
•As it was pretty hot, you would assume there would be fans in the room? Nope.
•The blinds in the double room were faulty and did not close properly and it was very bright early mornings.
•Only one pillow ! Very average bedding quality.
•The fridge was full of food and all the freezer compartments were all full. We had to ask the housekeeper to remove some off the goods in the freezer so that we could store our meat.
•We eventually had to move all the existing food into one compartment of the fridge, so that we could put our perishables and condiments etc in the other sections.
•We were 6 people, yet the outside sofas only had seating for 4. There were no loungers? As well as only four large wine glasses.
•The outside braai was in a very obscure place.
To pay almost R5k per night all in you would expect a first class retreat. We are blessed in SA to have many wonderful places to stay. To charge a premium price it has to excel and apart from the view which you can’t fault it the rest left us feeling overcharged.
A cleaning service charge of R1700 was outrageous for two maids working for 4h max – alongside the offer of the additional room for $100 a night, that appeared to be included when we first booked.