Clearly states in our condo description a 3 story unit with stairs. We have a pack n play in the condo for your use, the 3rd bedroom is the only place which does not have enough room for this. Beds are high quality memory foam mattresses. Quality memory foam is hard until your body temperature heats the mattress up; then the mattress is shaped to your body for a great nights sleep. We have never had a complaint before; which means this is defiantly sleeper preference. Bunk beds are bunk beds...they never have a great deal of clearance. Both upstairs bedrooms have large sliding doors with screens to allow wonderful mountain breezes to enter the rooms. The mountain facing side of the bedrooms is all sliding door and screen.
Detailed operating directions for every guest item is in the condo. These guests had the spa test strips upside down and contacted me with a text and picture after 2 am to ask about the spa chemicals! I got out of bed and answered them several times and told them to turn the strip the correct way (strip up) and follow the direction on the strip canister; which showed the chemicals were perfect for use. We are very disappointed in this guest review as we are committed to providing a quality guest experience. We responded to this guests text messages multiple times in the middle of the night to help them with the spa test strips. We have short termed rented this condo for 10 years and have a 4.9 star review from over 50 guests. This is the first guest who complained via a review in over 10 years. I will take the high road and not complain about them.