I appreciate the comments about my house being 5 stars and very clean, although I wish the star rating given matched the comments made. I do take my job very seriously to provide a clean and comfortable place for guests to stay.
This guest paid for 3 people and brought 4. Maybe it was a mistake, maybe not. But when I asked her to correct the mistake, as my house rules very clearly state that all guests must be on the reservation, she suddenly stopped communicating. I gave her the benefit of the doubt and waited more than 24 hours for a response before filing a claim with AirBnB for the extra-guest fee, and I believe her low-star rating is in retaliation for that claim. The other part of my "inflexibility" was that I couldn't accommodate her last-minute request for a late checkout because I had another guest checking in that afternoon and needed time to clean.
Lacy is correct in saying that no one else has mentioned the neighborhood, because no other guests have had a problem with it. "Heaps of trash in all surrounding yards" and "something out of the movies"??! All it takes is a glance at the street view on (Hidden by Airbnb) Maps to show that this guest is being completely dishonest. I would encourage all guests to use this (Hidden by Airbnb) feature and check out the neighborhood before booking a home on AirBnB.
For guests interested in more detail - My home is not in a trailer park. The street leading into the neighborhood does have other mobile homes, but all are on large, privately-owned lots. If you continue down the street past our home, you will see a variety of stick-built homes (including some million-dollar-plus homes) and an equestrian center. The street leading into the neighborhood isn't fancy by any means, but 99% of the homes and yards are well-maintained. The neighborhood is friendly and safe, and I feel that is the most important thing.