When you booked, we sent you detailed instruction for address and check in information, we never had complain about to find our house since it is very easy and small nice street with house number clearly label in the front of house--most likely is your networking or GPS problem . We never listed that we would be there to personal to meet you--we try to keep our price affordable. Our whole house is clean and new renovated, when a guest told us she accidently blocked the sink, we sent emergency contractor to fixed it within one hour. We suggested guest to keep clean in the shared area, but not every guests follow it, but most time our guests are great. Remember, we did not charge clean fees for you. We have another new renovated and clean bathroom too in the house and gave all guests suggestion to use the other one if needed. Our kitchen is clean and new renovated and nice with granite counter top, new cabinets, new dish washer and new ventilation fan. We have new bed, bedding linens, new fan, new a/c, new desk and new chair in the room. You should contact us if you need something. We have 6 rooms in the house and there all fully booked on the days that you were there, no any complains, and all other guests are extremely happy and appreciated our clean and nice house with both new fan and a/c and all other new staff in this rare find Victoria house with stain glasses and wood works. Our location is near Logan airport and Boston the extremely easy public transportation and highways.