As stated in the description of the ad, Meriem uses a concierge service to help manage the rental of her apartment when she is abroad, and it was the case when you come. We are therefore sorry that you have not been fully satisfied with your stay.
We did have technical problems with the transmission of information when you arrived, and we are sorry for that. I assure you of the importance to us to propose a arrival and a departure as fluid as possible to our guests. The purpose of the key release in autonomy is precisely to allow more flexibility of departure and arrival.
Also, Meriem’s apartment is well equipped with Wifi and our technical team will do the necessary to restart the network. Sometimes, the Wifi operator encounters problems beyond our control, and we thank you for your valuable feedback on this subject.
Finally, I put your feedback on the lack of towels and pillowcases to our housekeeping team so that this situation does not happen again. We are sorry for the inconvenience.
Hoping to welcome you again,