Hi Steven, Thank you for your feedback. However, there was very detailed massage to you couple days before your arrival , which you never checked out. We clear indicated the parking lot number and the level. You never paid attention to it and never ask us questions. Why you decided that it paid ??? It was your assumption? Where did you read it? In terms of the lock box , we strongly recommended to review the key installation before arrival. There are several pictures of the lockbox on the Airbnb account. It looks like that you never done it For the future , please read instructions and pay attention to details . It will help you to avoid problems and miscommunications with your future host. Good luck