Thank you for your feedback about the self-check in instructions. We make every effort to make the check in process easy for our guests, so details are imporant, in the end makes check in very simple. Yes, we ask our guests to use the garage door since sometimes people have heavy suitcases and come from long dsitances, so using that entrance makes it easy since it's a ramp as supposed to using the main stairs. Airbnb has been increasingly growing so the building needs to have more control over how many units are allowed, and we have been part of this community for quite sometime, these details are not necessarily shared with guests. I'm sorry we had some confusion with the laundry info, as they were rennovating the lobby area for a short period of time while you were there and that's where the machine used to be located. Now we've learned they moved it to another location which is now updated in our house info. There was language and attitude that wasn't appropiate when reaching at to us when we were trying to get that issue resolved, you're right, maybe not everyone will be happy at our place just like any other place but we strive to provide the best acommodation possible and we have had many, many happy guests.
Ricardo and Erin