Hi Maria, first of all, I'm really sorry for this inconvenience and we'll look into how we can avoid it in the future. I do would like to give some feedback on your situation:
1: Location: We have a very clear description of where our villa is located on the map which shows you where you are in relation to what you call "tourist hotspots".
2: Safe: Interesting you insinuate the money got "stolen" from a safe of which you were the only one that has the code and backup key. There is absolutely no proof that something has been stolen, except for the fact that you somehow lost some money. In our communication regarding your "stolen money" you clearly mentioned to us, it was only your money that was lost. If someone really wanted to "steal" something, there we no traces of any trespassing, by the way, wouldn't that person just take everything, including your friend's belongings which were also in the safe? I'm sorry to say, but this does not make any sense to me and looks more like a group of messy and unorganised travelers that are out for insurance money. Again, we will take your feedback seriously because safety is our main priority for our guests, but let's not be too quick with insinuating our villa, staff or our safe is not safe (pun intended). There is a very big difference between something that is stolen or something you can't find because you're unorganised.