Thank you for your feedback!
We are sorry that you were not able to sleep on that night. We wish you have communicated your needs (such as adding extra pillows) with us earlier so that we can address them in a timely manner.
We have addressed most of the issues you mentioned here, such as extra pillows, the lights, and a new fan.
We state very clearly in our listing that the room is equipped with twin size beds and we are very close to the Wellesley Hills station. Most of our guests value the convenience that it offers and had good nights of sleep and we respect the differences among people.
But again, we would appreciate if you have communicated with us earlier. We give our guests choices to cancel (and it is FREE) until the last moment if you decided you don't like the location or other unspecified reasons.
Again, thank you for the opportunity to serve you!
Quentin and Anna