Hello Chris or Keith! I am so sorry things did not go as planned for ur trip! We still appreciate itu guys being here as we love to see new faces, however some of these things here is just not right!
As far as there not being enough room, u ORIGINALLY booked for 2 guests. That space is designed for two guests. However, because u requested to bring a third person after altering ur reservation AFTER trying to get a refund before coming, I offered an air mattress. I also offered u my other room which had two beds and the air mattress but u declined.
As for the plumbing, I explained to u I was having some issues., which our plumber came while u were there and apparently all that was wrong is the filter was on too tight! However, I offered other options AT THE TIME WHEN WE DIDN'T KNOW what was going on, to use other options. U had hot showers and was able to wash ur hands.
With the heat, I will apologize for this. When the dryer runs it heats up the entire front of the house. I explained this to u upon ur arrival. And being that my towels and wash clothes were disappearing and I had other guests, I had to keep running the dryer to better accommodate u and ur guests changing out ur towels everyday.
My home is always clean and smells clean, however u and ur guests were not picking up behind urselves so there was tissues wash clothes and towels on the floor in the bathroom which is the guest bathroom until I see its a mess or someone tells me, I can't fix it.
I asked what we could do to better urstay. I offered a clear line of communication n whatever u may have needed help with, I offered further accommodations and all these things according to u wasn't needed.
And I also understand u could be a little frustrated because u were unable to get ur refund when u FIRST booked before ur arrival. Everything on the listing is everything that was offered to u and provided. Again I'm sorry that this wasn't a good experience for u, and I will have a special offer for u if u ever did want to come back, and I hope u all enjoy the rest of ur week!