Usually we do not respond to negative feedback and respect the guests point of view, a diaspointed guest is a disappointment for us, as We always take extreme care of our guests.
However on this occasion we feel that the feedback has been hugely misleading & grossly exaggerated that we have to correct a few things
• cat (pet)is and has always been mentioned on the profile (house rules) , which is clear & transparent for everyone to see, hence it is very disappointing to hear the feedback that it is not.
• This guest was advised about the cat upon arrival & did not object in any way to that!!!
. We always inspect the property after house keeper finishes with the cleaning, and on this occasion there was no smell observed (usually we use air freshner if guests do not adhere to no smoking rule )
. The cat has its own litter box which doesn’t smell nor need cleaning
• £70* 2 nights does not amount to £160, let alone after taking cleaning & other cost charges !!!
Finally we understand that sometimes exaggerations occur if the guests are not happy.
Nonetheless, We will work hard to improve & make sure every guest experience is positive
For a true reflection on this property please refer to the 99% of positive feedback
Happy booking all 😊