Am sorry Carmen that you feel this way.
I”ve been consistent during first tour showing my guests all I promised/advertised. Not only do i place first set of towel, I show you laundry where wash clothes, towels are kept. In my mind, even if you have two of that, it could be accidentally dropped and need replacement. So I want my guests to not only have one at hand but know where to get more if need, which is right in front of your room. I literally forced myself to give you a tour even amidst your hurry. I specifically asked that you let me know if you need anything.
2. I acknowledged from guest that he mistakenly put a jean on there amidst his clothes that caused towel holder fell. I appreciated his honesty and immediately called for that repair. I apologize it hadn’t been put within that 24 hours of occurrence. But there’s also the shower long rod where towels can be hung over in same bathroom.
3. There’s bedside table I could have put back as same was taken off at request of another guest. Even then, there’s TV table right in same room with charging connection.
4. You checked in and zoomed out in less than 10 minutes; out of which I saw you about 4 and never saw you again. This is a home; not a hotel with an in-house Maintenance crew. I yearn for an opportunity to host. All I ask is to be given that opportunity. Only then I apologize, resolve or provide if need be.
This is my first time to respond because I consider this a misrepresentation.