Hi, I hope you can see that this is a bogus review and instead refer to the other positive and accurate feedback we get on a consistent basis. This guest wanted to leave us a bad review because she wanted to cancel and get a full refund just 2 days before she arrived. I did even offer her a full refund, just wasn’t able to return the Airbnb fees and taxes but this wasn’t acceptable to her as she wanted me to pay for those fees since she misread the location of the space. The details explained in the listing are 100% accurate , as I’m sure you can verify from the other reviews. Thank you for taking the time to read our response to her comments below-
-The space is the entire top floor of the house, located on the 4th floor (not the 5th floor).
-The entrance to the house and the shared common areas is on the lower level, which has a full door and windows (not a basement ) .
- this is a PRIVATE SPACE and is NOT SHARED with any other guests. You have to walk through our shared common area to reach your private floor, which I guess is what she is referring to having to see other people in the building. The common areas (living room, full kitchen , outdoor patio) are there for you to use if you choose to, but you have everything you need inside the space which includes a private bathroom (with the jacuzzi and nyc views), a private bedroom, with a deadbolt lock on the door , that is also equipped with a kitchenette that has a single burner stove, microwave , mini fridge, coffee maker and dishware and cookware.
- we are less than a 10 min walk to the liberty state park light rail stop which in about 6 min takes you to the path train that directly takes you to lower manhattan (8 min train ride ). You can also walk to liberty state park and the ferry for Ellis island in about 20 min.
- our second bed is a futon that folds into a bed, and is perfectly comfortable. (Never once had a complaint about it).
- we take great pride in our outstanding hospitality and cleanliness of the entire building. We have the building professionally cleaned every single day and use a variety of natural fragrances like essential oils for an all around clean, healthy, and pleasant environment.
Thanks again for your time reading this and I hope you can understand that this review is not anything close to accurate. We guarantee a pleasant experience or your money back.