Thank you for getting in touch - I hope you are well. I am really sorry to hear that you did not have an enjoyable stay - so many guests before you did and this is really upsetting to see. I apologise about the later checkin and problems with the clean, I completely understand that this is not acceptable, and I have brought this up with my cleaner. With regards to the kettle, this is a worry and I am sorry that you had to experience this! We were in the property a few days beforehand and did not have this problem. Thank you for making us aware of this - the water in London is quite hard and can cause a slight limescale build up which can make it look a bit unappealing. I will most certainly be looking into this. The neighbours upstairs are very quiet and considerate, this is a rarity I can assure you. As I travel occasionally, my support team is on hand whenever you need assistance and their number and contact information is provided in case of emergencies - such as the fuse blowing. Had you raised these issues during your stay we would have of course responded immediately to get them resolved as soon as possible. Unfortunately we did not hear about this until after your stay so could not act in time. We did respond to your problems as soon as we received your message however, and compensated you 20% of your stay as an apology - we have not heard word from you yet, but I do sincerely hope it was well received. All the best.