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Le Grand Bleu Villas

Beverly Brugerprofil
Beverly

Le Grand Bleu Villas

4 gæster
2 soveværelser
2 senge
2 bade
4 gæster
2 soveværelser
2 senge
2 bade
BOLIGENS HØJDEPUNKTER
SvømmepølDet er et af få boliger i dette område, der har denne funktion.

Le Grand Blue Self catering villas consist of 2 Villas, 1 Villa with 3 double rooms and 1 Villa with 2 double rooms, all rooms has a fan and has their own bathroom with a shower.
Both Villas has their own sitting area, a fully equipped kitchen, a balcony with sitting & dining area and a barbeque area with a nice garden and sea view.
Private Parking.

The entire Villa is rented out, we do not rent per room.

Faciliteter

Køkken
Gratis parkering på stedet
Morgenmad
Arbejdsplads med plads til bærbar computer
Svømmepøl
Hårtørrer

Overnatningsarrangementer

Soveværelse 1
1 dobbeltseng
Soveværelse 2
1 dobbeltseng

Husregler

Rygning forbudt
Passer ikke til kæledyr
Ingen fester eller begivenheder
Indtjekning fra 12:00 til 14:00
Udtjekning inden 10:00

Ledighed

3 omtaler

Nøjagtighed
Kommunikation
Renhed
Beliggenhed
Indtjekning
Værdi
John Brugerprofil
John
august 2018
Grand bleu villa is an excellent choice to stay on Praslin. The villa is traditional with great outdoor spaces for eating and relaxing and bedrooms are very good with fans and a/c which costs 10e extra per room per day. We didn’t need this at all in August. Very few mosquitos…
Lisa Brugerprofil
Lisa
juni 2018
There is nothing wrong with Beverley’s Chalets and the staff are really lovely. However, we did not book a chalet, but the “ le grande bleu villas”. Our booking was cancelled 2 days prior leaving us with any other options to look somewhere else. When we arrived the chalet was no…
Beverly Brugerprofil
Svar fra Beverly:
Dear Lisa Thank-you for your review and for staying with us. We certainly had our differences but for the benefit of our readers, I’d like to give a fuller picture of the events: 1)Four days prior to your arrival, we wrote to you advising that the villa you booked was not available due to unforeseen reasons. These things happen and we apologized for the inconvenience. The villa was booked at a very competitive rate but it did not provide breakfast, air-con or use of our pool. For the inconvenience caused and as a gesture of compensation, we offered the following two alternatives: (i) an apartment at Chalets Cote Mer measuring 80m2 apartment that has a kitchenette, balcony, inclusive of daily breakfast, air-condition and use of our pool facilities; or (ii) a full refund. The different in price between the villa and the apartment is EUR50/ day, thus you would have benefited of additional services in the value EUR300 for a 6 day stay. We sent you this offer including pictures of the apartment, four days prior to your arrival. 2)Contrary to what you say that you “were left with no choice”, we gave you two options: (i) a full refund; or (ii) the apartment. You decided with all the information that we provided to accept the apartment. I regret but I disagree with you that you had not time to make alternative arrangements as booking accommodation on Airbnb is very easy and takes very little time. Indeed, you found alternative accommodation the same night when we offered and you accepted the refund for the remaining 4 nights. 3)I’m sorry that I was unable to see you personally. During the day of our conversation I was not at the hotel. That said, our assistant manager spoke to you the very next morning during breakfast (you arrived in the evening of the day of your arrival), and on several occasion after that, who did apologise for the inconvenience caused. Therefore a member of our management did speak to you on several occasions. 4)We recall that you arrived at out hotel with a negative perception, and this was made clear to us when our assistant manager spoke to you during breakfast the following morning. 5)In the afternoon after your first night of your stay in our apartment, you informed us that you felt “closterphobic” and that you did not have sufficient privacy. You remained unhappy with your choice and you informed us of this in no uncertain terms. 6)As a gesture, and reminding you that you were unhappy with your choice of the apartment, we gave you the option of checking out and giving you a full refund of the remaining 4 nights. You contemplated this and informed us that you will depart the hotel the following morning. 7)Turning to the day of the incident (i.e. of check-out), when we spoke over the phone (as I was not at the hotel), I was very calm and I tried to reason with you. Although we could have refunded you through Airbnb for the remaining nights, we decided to refund you the daily room rate of 4 nights in cash. This would avoid delays in you getting a refund through Airbnb which would have taken more time. Instead you were not happy with this amount as you claim conversion, clearing and booking fees, although the rate matched exactly. We as the property bear such costs as well and were included in the refund. We reached an impass and the debate became heated as you wanted the refund to be cleared through Airbnb but you DID NOT WANT TO RETURN THE CASH REFUND TO US. With all due respect, you cannot take and keep the cash refund when you disagree with the quantum. During our debate, we offered to settle the issue by confirming that the refund would be processed through Airbnb, BUT YOU STILL REFUSED TO GIVE US BACK THE CASH. During this conversation, you did not give me an opportunity to explain and you acted quite unreasonably, hanging up on me. 8)You give the impression that you were polite and patient when you have been exactly the opposite. You were quite rude to my team and to me when we spoke on the phone. You arrived at our hotel with negativity although YOU CHOSE the apartment. Throughout you short stay we tried everything to please you by coming up with alternative solutions for the inconvenience caused relating to the villa. We stayed calm with you but you were the one who escalated the situation. We are sorry that it reached to such a low point. Beverly.
juni 2018
Sherif Brugerprofil
Sherif
marts 2018
It’s an amazing place. We loved the nature and the wonderful view from the place. It’s also very close to the jetty stop and bus stop.
Beverly Brugerprofil
Svar fra Beverly:
Dear Sherif Thank you for your lovely comments, we were very happy to have you stay with us. You welcome back anytime you wish. Take care and see you soon again. Regards Beverly and the team.
marts 2018

Denne vært har 143 omtaler af andre boliger.

Se andre omtaler

Med Beverly som vært

SeychellerneMedlem siden september 2015
Beverly Brugerprofil
147 omtaler
My name is Beverly Parmantier Burian and I am Seychelloise, Living on Praslin with my husband Peter and our three kids, together we run the family businesses of Chalet Cote Mer Guest house, Colibri Guest House, Cote Mer Villa and Le Grand Bleu Villas. We look forward to welcomi…
Sprog: English, Français, Hindi
Svarprocent: 100%
Svartid: inden for en time
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Indtjekning

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