I’m very sorry about this situation. Tim moved in earlier and it caused this problem. The apartmant hasn’t been cleaned yet, because it should be empty. We wanted to tidy it for Tim’s arrival. It would be everything ready on Wednesday 21st Ferbruary. We didn’t know who does luggage belong to. Romana didn’t receive any message, but it doesn’t mean that Tim didn’t send it. It can happen. I don’t understand why Tim didn’t call Romana, when he didn’t get any answer from her. We got information from neighbors that Tim slept in our apartmant from 19th February and his check in date should be 21st February. Tim got key code from us one week before his check in date and he took advantage of our confidence. I didn’t treat him like a criminal. I will not appologise him, because I didn’t make anything wrong. He entered our apartmant without my permission.