Andra and her friend are a bit unhappy, we apologize for disappointing her, but she should not expect us, a local host can serve professionally, provide standard towels and well speak english like hotels, (as I already explain that my parents can not speak English in Airbnb, and also provide check-in instruction, password wifi on airbnb, the problem is she should check every provided infos via airbnb ). She must anticipate having to communicate with someone who does not speak English and experience similar things while traveling in a local area that is not a downtown hotel. If she expects so, it is better she should book the hotel at centre, not local homestay like us, since we are a family rather than a hotel business. However, Maybe she just had a long flight so she became tired and irritated when we came to our house. Anyway, hopefully she & her friend will have a nice trip and experience the good things in Vietnam.
Jolie & family