This apartment is in a great location for getting just about anywhere in Basel City and beyond. It is nicely decorated, spacious and bright with a lovely enclosed terrace facing the back. There is no lift and a lot of stairs to the top floor so this may be an issue for some. If it is properly cleaned and the appliances fixed it represents great value for money for the area.
Unfortunately we found the apartment only partly clean on arrival, the kitchen and bathroom both had issues. The fridge was covered in sticky food residue inside, on all shelves, the floor was dirty, the dishwasher was broken and still had dirty items inside and the bin had been left filled with the last guests rubbish which had gone mouldy. The bathroom floor was covered with the last guests hair.
The host Frédéric was very apologetic at first but later failed to meet our expectations. He couldn't keep an appointment due to illness but did not communicate this to me even though he had the means, so I hung around unnecessarily. When I commented on his absence and asked for a call to discuss the problems, the response was almost a tantrum of numbered points, the tone implied I was being unreasonable and fussing about nothing. He had visited the apartment in my absence and commented that the bag of forgotten rubbish was small as if that made it acceptable and that the kitchen was clean, missing the point that it was me that had cleaned it and that I was not just fussing about nothing.
He then came to the apartment again when I was there, accompanied by the cleaner and told me to tell her what had not been cleaned. This was our first meeting and he didn't even introduce himself to me first or ask if I was comfortable to be confronted in this way. I was given no warning of their arrival.
I asked for the cleaning fee to be returned which it was but not without some grumbling that the rest of the apartment was clean. At the end he was very helpful and charming but it took work to get there.
Frédéric explained that the cleaning has been a problem with many other bookings because of the lady he is currently using. I fear it will continue to be one until a change is made.