Hi! Thank you for the feedback & sorry for the inconvenience due to the 2-3hours black out. Although, this is a very rare case since there is an earthquake that day (around 3pm) that's why for safety, the electric company shut it down, this situation is really beyond our control. That's why even the pool pump is not functioning. And for our caretaker, he told us that he checked his family and friends after the earthquake, that's why he went missing for a few minutes/hours. Again, we apologize for the inconvenience. Hoping for your understanding.