Dear Leda, I’m glad you had a comfortable stay at my place.
I’m sorry though you felt like the apartment was rented by some agency. This is not true, me and my husband rent few apartments on Airbnb and we can’t always be present in person at every single check-in but we are always available through emails and during the guest’s stay. We ask the help of some friends to do the check-in when we are not available and they are always kind and welcoming ready to provide useful tourist informations on the apartment area and the city center.
I don’t know about your past experiences with Airbnb hosts but renting an apartment legally in Italy, even for non professional hosts like me, requires to make a short-term rental contract, to check a valid ID for the registration at the police and the payment of a city tax to the municipality. In addition I ask the payment of towels/linen fee but this is clearly written in the description and house rules that needs to be accepted by the guests before booking.
Regarding the check-in time, I can offer my guests to arrive between 10:30 and midnight, during the morning we allow the guests to drop off their luggages in the apartment while the cleanings are running, during the night I have small a late check-in fee of 15€. I ask my guests to tell me their arrival time in advance to arrange an appointment for the check-in. The check-out time is by 10:00 to allows the cleaning of the apartment for the next guests and I am always keen to keep the guests luggages at home after 10:00 until the arrival time of the next guests. If you wish to have more flexible check-in times or unlimited free luggage deposit at the check-out, next time you should book an apartment with a 24h reception like a B&B or a Hotel.
The entrance door is a regular Italian street door and its use is showed during the check-in process.