My guests are always informed to contact me for any helps or issues that may occur once they check-in because my apartment is just modest, simple but clean and comfortable to stay, with simple utilities and equipment you needed. Unfortunately, upon check-out the wife has so many things to say and complaint. We went together to check every details she was complaining about. Apparently, all the complaints were ridiculous and not proven.
I told her that she should have informed me upon checked in if she was not happy with the apartment, so I would change to other available unit or refund her money so they can look for other hotel or place to stay. She said that she wanted to talk to me personally upon checkout so I can make some improvement on the apartment. I find it very absurd with her reasoning and the manners she was complaining about the condition of apartment.
Previously, another guest with his family stayed for four (4) nights right until the day this wife supposed to check in and yet not a single complaint from them. The guest who happen to work with Ministry of Health event recommended the apartment to others.
With the amount of thrashes left behind and the messy beds, this wife did not move out on the same day as claimed because I gave this wife the mobile WiFi at 4.50pm. By the way, what happened to the water heater? Maybe it is wear and tear or fused but where is my brand new ashtray, or whatever left of it?
I accept honest and genuine comments or complaint but I do not pay my guests to give good review or recommendation. This is all too familiar calling cards, those people trying their lucks to at least get free stay, food, transports etc.