In response to Soap's comments, I would like refute what he has said. Airbnb can investigate the facts. As shown in my photographs my granny flat has two rooms, one with standard single bed and another room has a queen size bed. Each bed has bed sheets, quilts, quilts covers, pillows and pillowcases. I do not understand how an adult would fall off the single bed three times except to suggest he rolled off the bed in his sleep.and I don't understand why they sleep not use sheets, just body tuch mattress. I did not at anytime suggest my bathroom was equipped with a hairdryer however when one was requested I provided the guests one. The night before they left, soap's mother asked me for an extra quilt and because Soap was leaving I suggested that she use the double quilt he was using and if he was not leaving then I would go out and purchase a new quilt for her because I did not have any extra quilts. Even though Soap did not stay the last night it would appear either the message was not passed on to his mother because the next morning, Soap called me on the phone and cursed and abused me.If anyone check in needs clean 2 hours, his first reaction should be to check out and seek compensation. 5-star hotel is only placed 2 toilet paper, used up to the waiter asked. If they lived my granny flat are not satisfied, why they want to hold out a week? Do they have a tendency to self-torture?
It appears Soap and his parents come from China, Think themself is very powerful in China with ,have Chinese style arrogance and rudeness, and believe because they have spend money, they have the right to insult, abuse and lie about what happened. With this in mind I would like a further investigation in this matter and resolved as quickly as possible.