Dear David, thank you for your message.
I will start by saying I am myself answering on my own account, and do use their services to help me when I am out of town. I am sorry if at any point I seemed unpersonnal during our exchanges and will try to correct that. Internet conversations not being what a real one is, it may be a question of perception. :)
I am very glad that the my place, in its content, was up to your expectations and that the secured garage made your life easier while you were here, instead of having to deal with the unpredictable street spots. As for the cleaning issues, I am a bit surprised and would have been glad to hear from you after your arrival to correct the situation and tell about it to the cleaning team that came by earlier that day. This is a big part of any rentals' overall comfort, which is indeed very important for me.