Hi Brandon! We are terribly sorry and completely understand your concern. The cleaners were notified by my team immediately after receiving your message about the stained duvet. Our standard is to immediately address any issue that are guests have during their stay and correct it as soon as possible. Unfortunately by the time you had replied that you were ok with them changing the cover after you checked out, we had already sent them to correct it. Our standard is to never go into the homes during a guests stay unless the guest has either given us permission to enter without them being present or the guest is present. They were informed to not enter the home unless you were home (which you were). Thanks again for staying with us! We hope to see you again the next time you are in San Diego! Greg and team.