Svar fra Stef & Rob:
Dear Regina and Gunther.
Thank you for your feedback. Your comments are well-appreciated, always useful to improve our standards. However, we need to clarify some of your points of concern, as we never had complaints like this before: Just take your time to see our recent reviews.
The apartment might need renovation: Agree, like every place needs renovation, we will look into that for sure, but the beds, furniture and kitchen are only 4 years old, so not so shabby.
Cleanliness: We have a cleaner coming in every time before guest change, we always check the job is done properly.
Car park: If you read well our description, there is no private parking, it says free parking on public road, and it's just outside the apartment, not miles away.
Dog barking. It's not our dog, not on our premises, so there's very little we can do about it.
Airport noise: Our location is well displayed on the map. Every customer can see that when they book. Apart from that, planes passing by descending to land are well away from our place, not on top of our roof, noise is really at minimum.
The city of Ostia Antica is also in need of renovation: Well, yes, we also hope so, but we don't think that is our responsibility. Or is it?
Price: If you do a quick research, for the same price you might get a room in a B&B, we offer a full, private apartment with outside garden. On top, we give free beach gear, sun umbrellas, deck chairs and help you with any problem you might have. Obviously it was not enough in your case.
All the best,